Refund policy

RETURN & REFUND POLICY

At S&Y Store, we want you to be satisfied with your purchase. We offer a 30-day return policy for eligible items, subject to the conditions below and any rights provided by applicable consumer protection laws.

30-Day Returns

You may request a return within 30 days after receiving your item.

To be eligible for a return under this policy, the item should generally be:

Unused and in the condition in which it was received
Unopened, where applicable
In its original packaging, where applicable
Accompanied by your order number or other proof of purchase

This 30-day return policy does not limit any rights or remedies provided by applicable law, including legal warranties.

How to Request a Return

To request a return, please contact us at:

Email: contact@yvesdorismond.com

Please do not send a product back before receiving return instructions from S&Y store.

If your return request is approved, we will provide the appropriate return instructions and return address. The return address may vary depending on the product and fulfillment partner.

Items returned without prior authorization may not be accepted under this voluntary return policy.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it and contact us as soon as reasonably possible if:

The product arrives damaged
The product is defective
You received an incorrect item
The product does not conform to the description or the order

Please provide your order number, a description of the issue, and clear photos or videos when applicable.

We will review the issue and determine the appropriate remedy in accordance with our policy and applicable law. Depending on the circumstances, the remedy may include a repair, replacement, or refund.

Nothing in this policy limits any legal warranty or other consumer protection right that applies to your purchase. In Québec, legal warranties apply automatically to goods sold by merchants.

Customer-Damaged or Used Items

Items that have been damaged, altered, misused, or improperly handled by the customer may not qualify for a return under this voluntary 30-day return policy.

This restriction does not apply where applicable law provides the customer with a legal remedy.

Non-Returnable Items

Certain products may not be eligible for return under our voluntary 30-day return policy, including:

Personalized or customized products
Perishable goods
Products that have been opened or used where a return would not be appropriate for health, safety, or hygiene reasons
Other products specifically identified as non-returnable before purchase

These exclusions do not limit rights or remedies that cannot legally be excluded.

Exchanges

If you need a different product or variant, an exchange may not always be available.

Depending on the circumstances, we may recommend returning an eligible item and placing a new order.

Refunds

Once an eligible return or claim has been reviewed and approved, any refund provided under this policy will generally be issued to the original payment method.

Refund processing times may vary depending on the payment provider or financial institution.

Where a refund is required by applicable law, we will process it in accordance with the applicable legal requirements.

Legal Consumer Rights

This Return & Refund Policy does not replace or limit any mandatory consumer protection rights or legal warranties that apply to your purchase.

In Québec, goods sold by a merchant are covered by legal warranties, including protections relating to normal use, reasonable durability, conformity with the description, and hidden defects.

For online purchases, additional rules may apply to distance contracts, including certain cancellation rights when the legal requirements for cancellation are met.