Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at: contact@yvesdorismond.com.

Once your return is approved, your item must be sent to the following address:

Return Address:
Solange & Yves
4400 Av West Hill
Montréal, Quebec H4B 2Z5
Canada

Items sent back without prior approval will not be accepted.

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Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

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Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods, custom products, and personal care goods. We also do not accept returns on hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards.

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Exchanges

The fastest way to get the item you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

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Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, you will be automatically refunded to your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved, please contact us at contact@yvesdorismond.com.